"Acceptable Use Policy"
A set of guidelines regarding the use of ÐßÐßÊÓÆµ Services. Available at /en/terms-conditions/acceptable-use-policy; Acceptable Use Policy is incorporated by reference into the General Terms and Conditions for Partners and shall form an integral part of the General Terms and Conditions for Partners.
"Affiliate"
With respect to an entity, the “Affiliate†is any other entity directly or indirectly controlling, controlled by, or under direct or indirect common control by the initial entity. An entity controls another entity if such entity, directly or indirectly, either owns (i) 20% or more of the shares having ordinary voting rights for the election of directors of such entity; or (ii) the power to direct or cause the direction of management or policies of the other entity, whether through the ownership of voting securities, by contract, or otherwise.
"Agreement"
Cooperation Agreement, any other agreement concluded between ÐßÐßÊÓÆµ and Partner based on which ÐßÐßÊÓÆµ Services shall be provided by ÐßÐßÊÓÆµ to the Partner, Merchant Agreement, or any other agreement based on which Payment Processing Services shall be facilitated for the Partner by ÐßÐßÊÓÆµ; by concluding the Agreement ÐßÐßÊÓÆµ and Partner agree to be bound by these General Terms and Conditions for Partners.
"Confidential Information"
Technical and non-technical information including patents, copyright, trade secrets, proprietary information, techniques, sketches, drawings, models, inventions, know-how, processes, apparatus, equipment, algorithms, software programs, software, source documents, and information about current, future and proposed products and services, research, experimental work, development, design details and specifications, engineering, and any other information marked “confidential†or “proprietary†or which the recipient knows or has reason to know that the information shall be deemed confidential; for the avoidance of doubt, this term does not include any information that the receiving party may demonstrate by its written records: (a) was known to it prior to its disclosure by the disclosing party; (b) is or has come into the public domain through no violation of confidentiality obligations; (c) has been rightfully received from a third party authorised to make such disclosure; (d) has been independently developed by the receiving party; (e) has been approved for release with the written authorisation of the disclosing party; or (f) has been disclosed by court order or as otherwise required by law, provided that the party required to disclose the information provides prompt notice to enable the other party to seek a protective order or otherwise prevent such disclosure.
"Cooperation Agreement"
Agreement concluded between ÐßÐßÊÓÆµ and Partner based on which ÐßÐßÊÓÆµ Services shall be provided by ÐßÐßÊÓÆµ to the Partner, including all schedules and other documents appended thereto by reference.
"Customer"
Person requesting, being provided, or having been provided with Partner Services regardless of whether or not registered with ÐßÐßÊÓÆµ Platform.
"Customer Fees"
Fees payable for Provided Partner Services by Customers (as determined by the respective Partner) and available on the ÐßÐßÊÓÆµ Platform, including any Merchant Fees payable to ÐßÐßÊÓÆµ.
"Documentation"
User manuals, guides, technical documentation, technical requirements, and FAQs designed for some or all ÐßÐßÊÓÆµ Services that may be made available to the Partner by ÐßÐßÊÓÆµ.
"Facility(-ies)"
Hotel, hostel or any other facility operated by the Partner as specified in the Agreement.
"Fees"
Platform Fees, Merchant Fees, fees for installation and/or training, and any other fees payable by the Partner for ÐßÐßÊÓÆµ Services or any other services specified in the Agreement.
"General Terms and Conditions for Partners"
The current version of the General Terms and Conditions for Partners including all schedules and other documents appended thereto by reference, which are also available on the relevant ÐßÐßÊÓÆµ website and may be amended from time to time by ÐßÐßÊÓÆµ.
"Hosting Platform"
The Microsoft Azure hosting solution or other hosting platform as notified by ÐßÐßÊÓÆµ to the Partner from time to time.
"Hosting Provider"
Microsoft Corporation or other provider of hosting for ÐßÐßÊÓÆµ Services as notified by ÐßÐßÊÓÆµ to Partners from time to time.
"Legislation"
All generally binding legal regulations of the country of registration of ÐßÐßÊÓÆµ and of the European Union, provided that such regulation directly and/or indirectly applies to the Parties’ legal relationships or ÐßÐßÊÓÆµ Services.
"Listing"
Partner services made available by the Partner to Guests via ÐßÐßÊÓÆµ Platform.
"Member"
Member as defined in the Merchant Terms.
"Merchant Agreement"
Merchant Agreement as defined in the Merchant Terms.
"Merchant Fees"
Merchant Fees as defined in the Merchant Terms
"Merchant Terms"
Merchant Terms available at /en/products/merchant/terms-conditions
"ÐßÐßÊÓÆµ"
ÐßÐßÊÓÆµâ€™ Affiliate, specified as the contracting party in the Agreement.
"ÐßÐßÊÓÆµ Account"
An account created for the Partner on the ÐßÐßÊÓÆµ Platform in order to access ÐßÐßÊÓÆµ Services.
"ÐßÐßÊÓÆµ Platform"
A software property management platform made available by ÐßÐßÊÓÆµ to the Partner based on the Agreement, as part of the ÐßÐßÊÓÆµ Services.
"ÐßÐßÊÓÆµ Services"
Services provided by ÐßÐßÊÓÆµ to the Partner through the ÐßÐßÊÓÆµ Platform including, inter alia, facilitation of the accommodation booking process or any other Partner Services to the Customer, Reselling, installation, training, facilitation of Payment Processing Services based on the Merchant Agreement and any other services provided or facilitated by ÐßÐßÊÓÆµ based on the Agreement.
"Party/Parties"
Refers to both ÐßÐßÊÓÆµ and the Partner, individually, or ÐßÐßÊÓÆµ and the Partner jointly.
"Partner"
Accommodation or other services provider or any other entity using the ÐßÐßÊÓÆµ Platform, based on the Agreement with ÐßÐßÊÓÆµ or whoever uses services provided by ÐßÐßÊÓÆµ.
"Payment Processing Services"
Payment Processing Services as defined in the Merchant Terms.
"Platform Fees"
Any fees agreed upon for the use of the ÐßÐßÊÓÆµ Platform, as specified in the Agreement.
"Provided Partner Service"
Partner Service ordered by Customer, as evidenced in the ÐßÐßÊÓÆµ Platform, which has not been cancelled prior to consumption, notwithstanding such service was duly provided. Alternatively, Partner Service ordered and cancelled any time before consumption if the total number of previously cancelled orders has already exceeded 5% of all Provided Partner Service orders within the same month.
"Reselling or Reseller"
Services provided by ÐßÐßÊÓÆµ to the Partner using the ÐßÐßÊÓÆµ Platform, where the agreement on the provision of services is concluded between the Customer and ÐßÐßÊÓÆµ but Partner Service is honoured by Partner for the benefit of Customers.
"Partner Service(s)"
Accommodation or other service that is published, offered, or provided by the Partner to Customers via the use of ÐßÐßÊÓÆµ Services, or in any other way with the assistance of ÐßÐßÊÓÆµ.
"Payment Services Provider"
Payment Services Provider as defined in the Merchant Terms.
"Starting Date"
The date of commencement of the provision of ÐßÐßÊÓÆµ Service being the day that login details for the ÐßÐßÊÓÆµ Platform are issued, unless otherwise agreed upon in the Agreement.
"Sub-Merchant Account"
Sub-Merchant Account as defined in the Merchant Terms.
"Term"
The term of the Agreement, as specified in clause 14.1. of the General Terms and Conditions for Partners.
"Terms of Hosting"
The Service Agreement & Terms (available at ) or other terms of the Hosting Provider (Microsoft Azure)
"Territory"
Territory defined in the Agreement.