ÐßÐßÊÓÆµ

Hospitality podcast

Matt Talks Hospitality: Real conversations for innovative hoteliers

Matt Welle ran hotels. Now he runs ÐßÐßÊÓÆµ. In each episode, Matt shares his experience and talks to hospitality leaders to reveal the secrets behind the most successful properties in the industry.

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About the show

Matt Talks is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by ÐßÐßÊÓÆµ CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better.

Matt Avatar

Your host

Matthijs Welle
CEO, ÐßÐßÊÓÆµ

After years in the trenches of hospitality, Matt joined the ÐßÐßÊÓÆµ journey during its early days in 2013. Since then, he’s been our fearless CEO, leading the company and the industry forward.

All episodes

All
Guest Experience
Revenue
Technology
Operations
Inspiration
Security
AI

EP 1

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Aug 28, 2024

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36min

Guest Experience

Designing the perfect digital guest journey

What makes your hotel brand unique? Learn how to use those insights to build a powerful digital journey for your guests.

EP 2

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Sep 18, 2024

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32min

Guest Experience

How to make your website a direct booking magnet

Your website helps guests learn about you and book direct. How to build a great one? Matt shares tips and lessons he learned the hard way.

EP 3

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Sep 27, 2024

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32min

Guest Experience

Technology

The secrets to a successful hotel kiosk

A kiosk cuts queues, saves costs and boosts revenue if you know how to use it right. Matt shares tips to make your hotel kiosk a success.

EP 4

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Oct 4, 2024

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25min

Operations

Hotel payments are no longer the same

In this must-watch episode, Matt explores how embedded payments are revolutionizing the payment experience in hotels.

EP 5

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Oct 14, 2024

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30min

Operations

What’s really behind hotel staffing challenges

Get real tips from Matt on how to make booking feel effortless, boost extra revenue, and build guest excitement before they even arrive.

EP 6

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Oct 18, 2024

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26min

Operations

How to boost your booking engine conversion

Hotels can easily turn data into better decisions, smoother operations, and more revenue. Matt gives real examples and tips.

EP 7

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Oct 25, 2024

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37min

Operations

Security

The real cost of outdated hotel room door locks

Matt and ÐßÐßÊÓÆµ Product Director Adam Britton dig into old door locks, why they hold hoteliers back and how they can fix it.

EP 8

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Oct 30, 2024

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26min

Operations

Revenue

How data drives hotel performance

Matt shows how hotels can turn data into better decisions, smoother operations, and more revenue, with real examples and tips.

EP 9

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Nov 8, 2024

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38min

AI

Operations

What is the role of automation in hospitality efficiency?

Matt shares new IDC findings about ÐßÐßÊÓÆµ and shows how automation can simplify daily tasks, improve ops and grow revenue.

EP 10

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Nov 15, 2024

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35min

Guest Experience

Why hotel guests really stay loyal

Guest loyalty is more than just points and rewards. Matt shares how to build it through outstanding experiences and emotional connection.

EP 11

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Nov 28, 2024

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14min

Security

AI

The truth about hotel security gaps

Why do so many hoteliers still overlook training staff to prevent phishing attacks? Matt digs into the reasons and what can be done.

EP 12

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Jan 7, 2026

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24min

Inspiration

AI

Hospitality's big bets for 2025 and beyond

Matt breaks down the biggest hospitality's trends for 2025 and beyond, including AI, staff productivity, fewer OTAs and new property types.

EP 13

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Jan 14, 2025

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29min

Guest Experience

Why user disengagement is hurting your guest experience

When staff tune out, guests feel it. This episode explores the cost of user disengagement and what hotels can do to turn it around.

EP 14

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Jan 31, 2025

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48min

Operations

Inspiration

Hiring, retaining and motivating hotel staff

Matt and ÐßÐßÊÓÆµ CPO Naomi Trickey talk building strong teams, creating real growth paths, and what makes people want to stay in hospitality.

EP 15

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Feb 6, 2025

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25min

Inspiration

The art of upselling in hospitality

Upselling boosts revenue, but it’s often awkward. Matt shares where it works, how tech helps and why training makes all the difference.

EP 16

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Feb 12, 2025

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34min

Revenue

Unlocking hotel revenue potential

Matt sits down with Alexander Edstrom, founder of Atomize RMS, a ÐßÐßÊÓÆµ Company, to talk about the best practices of revenue optimization.

EP 17

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Feb 17, 2025

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44min

Technology

Building a high-performing hotel tech stack

Timur Dikmen, Solutions Architect Lead at ÐßÐßÊÓÆµ, joins Matt to talk integrations, automation and why your tech should match your hotel brand.

EP 18

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Feb 25, 2025

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45min

AI

Technology

The power of AI in hospitality

In this episode, Matt sits down with Conor Winders, VP of Product and Engineering at ÐßÐßÊÓÆµ, to explore the power of AI in hospitality.

EP 19

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Mar 4, 2025

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38min

Revenue

Inspiration

5 strategies for hotel revenue growth

Matt covers five practical ways hotels can increase revenue, from pricing and tech to strategies you can put to work right now.

EP 20

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Mar 14, 2025

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49min

Inspiration

Operations

The future of work and hospitality

Rogier Braakman, CEO of Mr. Green Boutique Office Collection, joins Matt to talk co-working, sustainability, and how hospitality can build greener communities.

EP 21

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Mar 21, 2025

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59min

Technology

ÐßÐßÊÓÆµ product roadmap 2025

In this episode, Matt is joined by ÐßÐßÊÓÆµ CTPO Pepa Starýchfojtů to chat about the upcoming plans for ÐßÐßÊÓÆµ PMS in 2025.

EP 22

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Mar 28, 2025

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35min

Revenue

Inspiration

Best hospitality investment strategies

Matt talks to with Joe Pettigrew, a commercial leader in hospitality and CCO at L+R Hotels, about what’s shaping hotel investment right now.

EP 23

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Apr 9, 2025

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25min

Revenue

Driving total revenue per available guest

In this episode, Matt talks about why it’s time for hoteliers to shift from Revenue per Available Room to Revenue per Available Guest.

EP 24

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Apr 14, 2025

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23min

Revenue

Technology

Why multicurrency matters in hotel payments

Susanne Sandler, GM of Fintech at ÐßÐßÊÓÆµ, joins Matt to talk Multicurrency – a new ÐßÐßÊÓÆµ feature that's great for guests and boosts revenue.

EP 25

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Apr 17, 2025

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27min

Inspiration

Macro trends and their impact on travel

Economic uncertainty and changing spending habits shape travel demand. Wouter Geerts, Director of Market Research at ÐßÐßÊÓÆµ, explains how.

EP 26

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Apr 25, 2025

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27min

Revenue

The magic of Atomize RMS

Matt and Ellen Hartelius, Product Director at Atomize, discuss Atomize RMS and real-time, context-aware price optimization for hotels.

EP 27

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May 1, 2025

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40min

Inspiration

Technology

Best hotel website strategies

Michael Fitzsimmons, VP of Growth at ÐßÐßÊÓÆµ, explains why hotel websites should act like business cards that drive direct bookings.

EP 28

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May 8, 2025

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28min

Inspiration

Guest Experience

9 ways pop culture can inspire your hospitality

What can hospitality industry learn from pop culture superstars like Beyoncé or Taylor Swift? Matt shares his 9 lessons.

EP 29

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May 16, 2025

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53min

Inspiration

Technology

The history of ÐßÐßÊÓÆµ with Richard Valtr

Why is ÐßÐßÊÓÆµ called ÐßÐßÊÓÆµ? Matt and ÐßÐßÊÓÆµ founder Richard Valtr takes us back to where it all began and what still drives the company today.

EP 30

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May 22, 2025

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26min

Operations

Inspiration

Hotel jobs of the future

As AI reshapes traditional hotel job roles, Matt talks to George Barker, Senior Director of Communications at ÐßÐßÊÓÆµ, about how to adapt.

EP 31

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May 28, 2025

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18min

Technology

Operations

Top 10 ÐßÐßÊÓÆµ features in the last year

Matt shares his 10 favorite new ÐßÐßÊÓÆµ features, such as Apple Wallet keys, AI tooltips, dynamic pricing, automated workflows and more.

EP 32

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Jun 4, 2025

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25min

Security

Technology

How a cyber attack reshaped this hotel’s security

Joshua Edwards, Operating Systems Manager at Penta Hotels, shares a six-pillar cybersecurity strategy they built after facing an attack.

EP 33

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Jun 11, 2025

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30min

Technology

Operations

The joy of PMS migration

Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at ÐßÐßÊÓÆµ, about what really makes switching to a new PMS successful.

EP 34

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Jun 18, 2025

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27min

Security

Technology

How to keep a hotel platform stable and scalable

Hear about the systems and structure that keep ÐßÐßÊÓÆµ fast, secure and ready to scale.

EP 35

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Jun 25, 2025

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18min

Inspiration

Guest Experience

Creating a home away from home for guests

Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at Ett Hem, a beautiful hotel in Sweden and one of Matt's favorites.

EP 36

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Jul 2, 2025

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30min

Operations

Inspiration

AI

How to run your hotel with fewer staff

Matt shares his tips on what you can do with tech and AI when the hospitality talent pool is scarce and costs are rising.

EP 37

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Jul 9, 2025

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31min

Revenue

Inspiration

Hotel pricing and revenue strategies shaped by data

Data, tests and guests fuel the best hotel revenue strategies. Matt and Henry Blackman, Director of Product GTM Strategy at ÐßÐßÊÓÆµ, talk how.

EP 38

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Jul 14, 2025

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22min

Inspiration

Guest Experience

What hoteliers can learn from serving at Wimbledon

Tennis and hotels have more in common than you think. Matt shares what Wimbledon can teach us about hospitality.

EP 39

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Jul 23, 2025

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23min

AI

Technology

Top 4 AI chatbots on ÐßÐßÊÓÆµ Marketplace for hotels

Matt puts the spotlight on the top 4 AI chatbots on ÐßÐßÊÓÆµ Marketplace: Akia, Duve, Runnr.ai and HiJiffy.

EP 40

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Jul 30, 2025

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46min

AI

Inspiration

The case for human-led hospitality with Bashar Wali

Have we over-engineered the basics? Matt talks to Bashar Wali about why true hospitality is human-led, even with AI becoming the norm.

EP 41

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Aug 6, 2025

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28min

Technology

New PMS, same chaos? What hotels get wrong about changing tech

Claudia Meglin is telling you everything she knows about the successes and failures of hotel PMS migration.

Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?